I recently acquired a 77 vert champagne edition that needed restoration after a long absence to the volkswagen scene. I was excited about beginning restoration on the car and looking forward to cruising with the top down this summer! I began the search for an online vendor that would fit the bill for competitive pricing and customer service. I came across CiP1.com and the appeared to be a match-Great pricing, huge stock, and free shipping on some orders. I decided to give them a try with some interior parts. I ordered a set of cream white seat covers, carpet, seat foams, and other misc items. I received the order in a timely fashion and started work on the seats. Covered the fronts - all was fine. When I proceeded to the rear the cover was too big, about 1.5 inches on each side. Left me scratching my head. At first thought I believe the covers to be made improperly. I called them and discussed the matter a salesguy(Chris) and told him of the problem He was a bit baffle to the situation. I explained that I had used TMI stuff before and always had good results and felt the same. I did mention as the website didn’t exactly spell out that the seat covers for that year car and color combo was for a convertible might be a problem but that I doubted it rear seats should be the same. He then called TMI to find out that the part numbers are indeed different…DOOOH. I realize I made the mistake and should have called the order in. I asked to return the rear seat cover for the proper one and they REFUSED. They would be happy selling another seat cover though! He went on about a spill that was a special order and they couldn’t do anything (total BS…the set is available at several other sites) I didn’t feel very good about their customer service over the situation. The guy made it seem like it would be a horrible nightmare to fix the problem. I offered the suggestion on their next restocking order with TMI if they would order a convertible set and swap the rear seat cover out(Fronts are the same) as then they would have a replacement set for the one I originally ordered and that I would be willing to wait on their stocking order Guy refused and offered again to sell me another cover. I explained that I felt what I was asking shouldn’t be a huge problem and didn’t understand their position as I had many other parts to purchase for the car. I advised him that I was not satisfied with with his proposed solution and would take my future business elsewhere if this was the best they could do. His reply “Well Okay Bye”.
Just thought I would vent a little and warn people these guys are not customer service friendly. While there advertised pricing may be good, their customer service may eat up the savings if there is a problem. Be carefull on the free shipping read the fine print they are a little misleading if you order one thing that shipping is not covered they ding you for the whole order as I see it.They also left out an item(carpet nails) on the original order and never offered a solution to that problem…guess I’ll have to call them back on that one!